CFTEA eLearning


CFTEA has partnered with HRDQ to bring you a variety of professional development self-paced eLearning topics. A well-trained staff with valuable soft-skills can improve customer experience, boost employee relations, and bolster interdepartmental communications. Our short self-paced online modules focus on critical soft-skills on today’s most in-demand topics.

These eLearning programs are self-guided training modules. They include instruction, case studies, quizzes, and exercises; delivered as MS PowerPoint files. The completion of an assessment at the end of each program is a requirement in order to earn credit for the module. Enroll into a Professional Development bundle, a Professional Development for Supervisors bundle, or a Sales Essentials bundle and gain skills you can immediately put into practice!

Each module below is available as an individual class; tuition is $55 per module.

  • Professional Development I
    Certificate Bundle: ($150)
  • Balancing Priorities
  • Creative Problem Solving
  • Developing Positive Relationships
  • Effective Listening Skills
  • How to Manage Your Emotions
  • Productive Work Habits
  • Professional Development for Supervisors I
    Certificate Bundle: ($150)
  • Adapting Your Leadership Style
  • Coaching for Development
  • Developing Your Direct Reports
  • Diversity Awareness
  • Employee Engagement
  • Leading Others through Change
  • Onboarding
  • Sales Essentials I
    Certificate Bundle: ($150)
  • Developing Clients for Life
  • Opening the Sales Call
  • Presenting, Overcoming and Closing
  • Prospecting and Territory Management
  • Understanding the Sales Cycle
  • What to Ask, How to Listen
  • Professional Development II
    Certificate Bundle: ($150)
  • Assertiveness
  • Ideas into Action
  • Mental Models
  • Resilience
  • Taking Control of Conflict
  • Why We Struggle with Tough Decisions
  • *Professional Development for Supervisors II
    Certificate Bundle: ($250)
  • Assertiveness Skills
  • Behavioral Interview Skills
  • Business Etiquette for Supervisors
  • Critical Thinking Skills
  • Delegating for Growth
  • Fundamentals of Strategic Planning
  • Meetings
  • Navigating Difficult Conversations
  • Skillful Collaborations
  • Taking Control of Conflict
  • Team Excellence
  • The Art of Influencing Others
  • Why We Struggle with Tough Decisions
  • Basics of Leadership Skills – NEW!
    Certificate Bundle: ($150)
  • Assertiveness Skills
  • Emotional Intelligence
  • Leadership 101
  • Talk Like a Leader
  • Transformation Leadership
  • Women and Leadership or Adapting Your Leadership Style


A student enrolls into an eLearning class online or by enrollment form with the proper approvals. CFT will send the student the eLearning program by email along with instructions to begin the module.  The last slide of the module contains a link to the assessment of the module.  The student will sign in to the assessment with the provided login and password.  Once the assessment is completed the student will receive immediate grade results.  If an 80% grade has not been achieved the student will be allowed to retake the assessment.  Once the class and the assessment have been successfully completed, the credit and grade will be applied to their CFTEA transcript.  Certificates of Achievement for successful completion of the bundled programs will be awarded.

Course Descriptions for CFTEA eLearning topics